Hannah Armstrong has been using House and Carriage for around five years. She owns several properties located between West Oxfordshire and London, which
means there are often quite a few of her possessions moving from one place to another, or going into storage.
Hannah is very experienced in moving house. Her last move in July 2015 was her twelfth in nine years! When it comes to the safety of her belongings and reliability of service, she wouldn’t consider using anyone else but House and Carriage for storage and removals.
Hannah has used all kinds of other removals companies in the past, both big and small. Yet each time they have let her down by being expensive, impersonal, late to the property, incorrectly wrapping or losing items, and in some cases, breaking them.
See what Hannah has to say about House and Carriage being the best removals company:
The removals team at House and Carriage really think about when and where things are needed. For example, some companies individually blanket wrap all mirrors and artwork, which takes time to unwrap the other end. House and Carriage first work out which items are going where and then wrap and label them accordingly so the client only unwraps the things they need. And the team ensure that everything is packed correctly, so nothing gets lost, smashed or broken.
Hannah knows that with House and Carriage she will be well looked after. Their dedication to service mean she receives a personal account manager and whenever she calls, Hannah feels she’s their priority and that the team are ready and waiting to help.
On moving day the team introduce themselves as soon as they get to the property. They are always friendly, efficient and hard-working and will stay until the job is done, even if it means going into overtime. Hannah always feels that her move is in good hands.
House and Carriage try to be as accommodating as possible in terms of price, and will make a real effort to make your move as cost-effective as they can. Hannah feels that in terms of the brilliant service they offer they’re very well priced, compared to the more expensive larger companies who made her feel less of a priority.
Hannah often makes auction purchases and uses House and Carriage to pick up and deliver the lots. She has confidence that they can go to the auction house armed with her lot number, find the item, package it up and bring it back to her property. It’s a unique service that she would not entrust to anyone else.
“Use them immediately, you won’t regret it,” continues Hannah, who plans on keeping House and Carriage as her first choice for any moves in the future.
To find out why House and Carriage are different from the rest, contact us, you won’t be disappointed.Back to Case Studies list