In June 2015 Morag Bosher moved out of her two bed house in Enstone, leaving items in storage with House & Carriage, while she stayed with friends until her new house was ready. This was the first time she had used an Oxfordshire removals company and she was pleasantly surprised at the level of service and the friendliness of the House & Carriage team.
Morag decided she would pack up her belongings herself but had some concerns about packing and space issues in the vans that would transport her possessions to the storage facility. House & Carriage addressed each of these concerns: from helping her identify how many containers she would need, to ensuring that all her delicate china tea-sets were moved without a scratch.
At the start of her search, Morag googled ‘Oxfordshire storage companies’ and quickly found House & Carriage. She was impressed with the website and when she realised they offered an all-in-one service with both storage and removals, she decided to visit the team for a chat. Charlbury was local for Morag and the House & Carriage office is well positioned with plenty of parking. This meant she could easily pop in when she needed more packing boxes or to discuss any move details.
There’s always uncertainty with any moving company, in particular what the removals team will be like. With House & Carriage Morag immediately felt they would get the job done well due to their warmth and professionalism. They were very friendly throughout, efficiently moving boxes and stacking the van. When she requested that her items be returned from the storage facilities, the team did everything they could to help her out. This included moving boxes and furniture around when she decided they would be better suited to other rooms in the house.
Morag had no qualms with putting her belongings into storage with House & Carriage. She knew that everything would be safe in their secure containers. For her, the real coup was having a removals firm that also offered storage in Oxfordshire, as this meant there was no back and forth between two separate companies. Having a door-to-door service meant she didn’t need to sort out a van or travel to the storage facility herself at all, which was great during such a stressful time.
Morag felt that for her budget the price hit a happy medium when compared with other removals services. And with the extra option of an all-in-one storage solution and the high quality service she received, she really feels that House & Carriage has been the best option for her. While priced competitively, Morag thought that the team delivered in a way she might have expected from a more expensive company.
Morag is very impressed with House & Carriage and would definitely recommend this Oxfordshire removals and storage service to her friends. “Everyone was so helpful,” she says. “The team offered a professional and personable experience for storage and for moving. It was all so smoothly done and they made moving house a pleasurable time, rather than a stressful chore.”
To find out more about high-quality removals and storage solutions at the right price in Oxfordshire contact the House & Carriage team.Back to Case Studies list